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UniCredit named Best Consumer Digital Bank in Bulgaria

Monday 14 Sep 2020

UniCredit Bulbank has been ranked Best Consumer Digital Bank in Bulgaria, as a Round One winner of Global Finance’s 2020 Best Digital Bank Awards

UniCredit Bulbank is the best digital bank in Bulgaria in 2020 according to the annual ranking of the international financial magazine Global Finance. Winners were chosen from entries evaluated by a world-class panel of judges at Infosys, a global leader in consulting, technology and outsourcing.

The Awards included Best Consumer Digital Banks, Best Corporate/Institutional Digital Banks and the Best Islamic Digital Banks at country level. Winners were selected in Africa, Asia-Pacific, Central & Eastern Europe, Latin America, the Middle East, North America and Western Europe.

“The Digital Bank Awards by Global Finance hone in on the institutions that are leading the shift toward a new world of banking”, said Joseph D. Giarraputo, publisher and editorial director of Global Finance. As Best Digital Consumer Bank in Bulgaria for 2020, UniCredit Bulbank is clearly on the right track.

Clients of UniCredit in Bulgaria can take advantage of various digital services and products, including the remote signing of consumer loan agreements, online submission of orders for purchase and sale of securities, payment via digital wallet and Apple Pay, as well as the possibility to open an account only with a selfie.

Teodora Petkova, CEO of UniCredit Bulbank, commented: “In the last year, we have been working to implement our strategy and attract digital clients. This award shows we are on the right track, integrating technology into our daily banking business and meet customer preferences. We are committed to continue implementing and adapting to new needs, and we will soon be able to offer further exciting and useful digital opportunities to current and future customers”.

Innovation and digitalisation in favour of clients are the main priorities of UniCredit Bulbank. In light of the Covid-19 pandemic, the bank transferred service processes to its call centre, and today over 80 per cent of the bank’s services for individual clients are available by phone.

Teodora Petkova, CEO, UniCredit Bulbank

“In the last year, we have been working to implement our strategy and attract digital clients. This award shows we are on the right track, integrating technology into our daily banking business and meet customer preferences."